Founding Customer Success Manager

Role

Cloneable lists this Founding Customer Success Manager role for Raleigh, NC. It is the company's first dedicated Customer Success hire.

Per the posting, the role owns onboarding, success plans, business reviews, and adoption for a mixed portfolio of SMB and enterprise accounts across fiber, broadband, and power engineering. It is explicitly not responsible for renewals or sales; value realization and retention drive the function. The posting requires 5+ years in Customer Success or Technical Account Management at a B2B SaaS company, experience building or scaling a CS function, technical fluency with APIs and integrations, and active daily use of AI tools (Claude, ChatGPT, Cursor, or similar). Nice-to-haves include a background in infrastructure, utilities, telecom, or field operations, plus prior seed-stage company experience.

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